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Is the decision already made? The role of Pursuit Marketing in the age of the self-educated buyer

Inflexion Group - The role of Pursuit Marketing in the age of the self-educated buyer
Opinion
Published June 26, 2025

It’s no secret that today’s B2B tech buyers are savvy, informed, and deeply independent. According to multiple studies, upwards of 70% of the buyer’s journey is in motion before a sales rep is ever contacted. That leaves many asking: Is the decision already made before a pursuit marketer even gets involved?

The short answer? No, but the window to influence is narrower, and the tactics must be sharper.

Beyond first impressions: Influencing buyer choices

While it may feel like the buyer has already shaped their views by the time they reach out, most are actually in what we’d call a “preferred frame.” They have a shortlist. They’ve formed biases, but they’re still persuadable, especially when budgets are large, complexity is high, and risk must be justified. This is where pursuit marketers can make all the difference.

Enter the pursuit marketer: From passive to precision influence

Pursuit Marketing is not about interrupting that research journey; it’s about intercepting it with relevance. That means understanding:

  • What’s already been consumed: What messages, competitors, or case studies have shaped the buyer’s thinking?
  • Where they are in the cycle: Are they aligning internal stakeholders, narrowing vendors, or writing business cases?
  • Who holds power: Technical decision-makers? Finance? Procurement?

With these insights, pursuit marketers shift from broadcasting to engineering influence. This might involve:

  • Highly tailored content: Not just “thought leadership,” but proof points, ROI models, and narrative reframes that speak directly to the buyer’s strategic goals.
  • Smart personalisation at scale: ABM platforms, sales enablement tools, and first-party data let us position with precision.
  • Strategic collaboration with sales: Marketing and sales working together through to the final mile.

The Opportunity: Reframing the choice

At its best, Pursuit Marketing doesn’t just support a buying decision, it reshapes it. It can turn an “apples-to-apples” comparison into a differentiated story of value, trust, and long-term partnership. And in enterprise tech, that shift in perception is often the difference between being shortlisted and being selected.

So no, the decision isn’t always made. But the buyer’s expectations have evolved. Pursuit marketers who meet them with intelligence, relevance, and agility can still do what marketing has always done best: sway the undecided.

Laura Holmes

Laura Holmes

Laura is a technology marketing specialist with over 15 years of experience in B2B and B2C marketing, including senior positions at HP, Fujitsu and Sopra Steria, and at Cyber specialist NCC Group, where she built the UK function, introducing vertical marketing, ABM, and a global thought leadership platform. Laura specialises in strategic planning, sales engagement and the execution of complex programmes.